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Terms of Service

Last updated: 28 October 2026

These terms are between Jamie Wood, trading as Jamie Growth Co, a sole trader in England ("I", "me"), and the business buying my services ("you"). By paying through my payment link you agree to them. They're written in plain English on purpose — if anything's unclear, text me on 07576 842746 or email [email protected].

1. What I provide

I set up and run a system for your business. Depending on the package you choose, that includes: a website, missed-call text-back, online booking with reminders, review requests, a shared inbox and the LeadConnector app, and (on Pro) AI call and text answering, quotes, invoices and service reminders. Exactly what's included is the package description you were sent when you signed up.

2. Fees and payment

  • The setup fee is paid up front, by card, through Stripe. I start building once it's paid.
  • Founding and Core: your monthly fee starts automatically 45 days after you pay the setup fee (about two weeks to build, then your first 30 days live are covered by the setup fee). Lite: your monthly fee starts 7 days after you sign up.
  • After that, you're charged the same date each month. Stripe emails you a receipt.
  • If a payment fails and isn't sorted within 14 days, I can pause the service until it is.
  • I'm not VAT registered, so no VAT is added.

3. Founding price lock

If you're on the Founding offer, your monthly price is fixed for 12 months from your first monthly payment. After that it moves to my normal price at the time, and I'll give you at least 30 days' notice first.

4. 30-day money-back guarantee (Founding and Core)

If you're not happy in the first 30 days after your system goes live, for any reason, text or email me and I'll refund your setup fee in full within 14 days. The one condition: your call forwarding must stay switched on during those 30 days, so the system gets a fair test. If you take the refund, the service stops and no monthly fee is charged.

5. Minimum term and cancelling

  • Founding, Core and Pro: the minimum term is 3 months from the day your system goes live. After that it's month to month — give me 30 days' notice by text or email and you're done.
  • Lite: no minimum term. Cancel any time; it stops at the end of the month you've paid for.
  • I can end the service with 30 days' notice, or straight away if you seriously break these terms (for example, using the system to send spam).

6. What I need from you

  • Accurate details about your business, services and prices.
  • Your mobile set to forward unanswered calls to the number I give you.
  • Only send marketing messages (offers, promotions) to customers who've agreed to receive them. The missed-call texts, booking reminders and review requests are service messages linked to an enquiry or a job.
  • You're responsible for the work you do, the prices you quote, and what you say to your customers.

7. Your domain and website

  • Your domain name is registered in your name. It's yours, whatever happens.
  • If you leave, I'll send you your website files so you can host them anywhere. The booking calendar, quote form, texts and inbox run on my system, so they stop when the service ends.
  • On request, I'll export your customer list for you.

8. Your customers' data

When your customers contact you through the system, I handle their details on your behalf, only to run your service:

  • I keep them confidential and secure, and only use them for your business.
  • I use trusted providers to run the system: HighLevel (CRM, texts, calls, website), Stripe (payments) and Google Workspace (email). Some are based in the US and use approved safeguards for UK data.
  • I'll help you if a customer asks to see or delete their data, and tell you without delay if I become aware of a data breach.
  • When the service ends, I'll give you an export on request, then delete your customers' data within 30 days.

9. What I can and can't promise

  • I'll set the system up properly and fix problems as quickly as I reasonably can.
  • I can't guarantee a number of enquiries, jobs or reviews — that depends on your business and your customers.
  • The system relies on outside providers (phone networks, HighLevel, Stripe). I'm not responsible for their outages, but I'll chase them.
  • My total liability to you is limited to the fees you've paid me in the 3 months before the problem. I'm not liable for lost profits or lost business. Nothing here limits anything that can't legally be limited.

10. Changes

If I change these terms, I'll tell you at least 30 days before the change affects you. If you don't like the change, you can cancel before it takes effect without waiting for your minimum term to end.

11. The law

These terms are under the law of England and Wales.

Contact: Jamie Wood, trading as Jamie Growth Co · 07576 842746 · [email protected]

Questions? Text 07576 842746 or email [email protected].